CornerInch Technologies Private Limited

Return, Cancellation & Refund Policy

A. Introduction

This Return, Cancellation & Refund Policy ("Return Policy") governs how requests for returns, refunds, replacements, and order cancellations are handled for the purchase of Products via the Store operated by CornerInch Technologies Private Limited ("CornerInch" or the "Company"). The objective of this Return Policy is to clearly set out the eligibility criteria, timelines, process, and conditions under which you may request a return, refund, replacement, or cancellation, and to outline the respective responsibilities of the User and the Company in such cases. This Return Policy is intended to supplement and operate in conjunction with the Terms of Use of the Store (which can be accessed at www.cornerinch.com) and Store Policies. Any term not specifically defined herein shall have the meaning ascribed to it in the Terms.

The Company reserves the right to, from time to time, amend and modify this Return Policy. The User acknowledges and accepts that they may also be subject to receiving periodic communications from the Company related to their obligation to comply with this Return Policy. It is the sole responsibility of the User to stay informed of any updates, or policy amendments or modifications issued by Company, as more particularly detailed in Section I (Amendments and modifications to the Terms or the Store Policies) of the Terms.

Company may, at its sole discretion, determine that any action by the User breaches this Return Policy, the Terms, or the Store Policies, and Company may, at its sole discretion and without prior notice, cancel, modify, or terminate your account at any time.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

B. Eligibility and Return or Replacement for Products

Eligibility for return or replacement of a Product is determined by the return and refund conditions specified on the relevant Product page at the time of purchase, subject to this Return Policy and applicable law.

i. General Conditions

A return or replacement must be initiated within the return window stated on the relevant Product page.
To initiate a return or replacement, please contact the designated customer care channel specified on the relevant Product page and provide the order ID, product details, and reason for return or replacement. Photo or video evidence of the Product and packaging may be required for assessment before logistics are arranged.
Products must be unused, in their original condition, and returned with all tags, manuals, accessories, free items, and manufacturer's packaging intact.
Products that are used, damaged, incomplete, or otherwise fail return quality control may be rejected or eligible only for a partial refund. The basis for any partial refunds will be notified to the User.
Non-returnable categories include, without limitation, perishable goods, personal care items, consumables once opened, customized or made-to-order items, and any items specifically marked 'non-returnable' on the Product page.
Repeated or abusive return or replacement requests (including returning used items or making excessive claims) may be considered misuse of the Store and will be handled in accordance with the Store Terms and the Store Policies, which may include suspension, restriction, or termination of account privileges.
The User must retain proof of pickup/shipment until the return/replacement process is completed.
Return and replacement timelines are subject to applicable law; mandatory consumer rights arising under law will be honored.
Digital Products are non-returnable and non-refundable once the purchase has been completed and the digital Products has been delivered electronically, except where required under applicable law. Delivery of a Digital Product shall be deemed completed once our systems record successful transmission to the User's registered email, account, or other designated channel. No refund or cancellation shall be permitted in cases where the digital Product has already been delivered, redeemed, used, or where delivery was successful, but access was lost due to reasons attributable to the User (such as wrong email, accidental deletion, email filtering, or unauthorized sharing). However, the Company or the relevant third-party seller shall permit a refund or replacement only in exceptional cases where the delivered digital Product does not match the description, features, or value indicated at the time of purchase, or is otherwise defective. For the purposes of this section, 'replacement' means reissuance of the same digital Product or a substitute of equivalent value.

ii. Seller-Handled Returns and Replacements

Unless the Product page expressly states otherwise, the Seller who sold the Product is responsible for arranging pickup or drop-off, conducting quality checks, and approving or rejecting returns or replacements in accordance with this Return Policy and conditions displayed on the Product page.

Upon preliminary approval, the Seller will arrange pickup or provide a return address. The Company will facilitate escalation as an intermediary if required.
If the Seller approves a replacement, a like-for-like Product (or one of equivalent specification and value, where the original is unavailable and with the User's prior consent) will be dispatched as per the Product page terms and the Store Policies. If a replacement Product is unavailable, the User will be informed, and a refund will be processed as permitted under this Policy or applicable law.
If the Seller approves a return for refund, the Seller shall confirm such approval with the Company, following which the Company will initiate refund disbursement to the User in accordance with Section C (Refund Method & Timelines).
If the Seller fails to provide timely disposition instructions within the period above, the Company may, at its discretion, process the refund to the User directly and recover the refunded amount (and any related costs) from the Seller by withholding Settlements or by other lawful means.
The Seller remains solely responsible for all costs and liabilities arising from returns, replacements, refunds, or chargebacks where the issue results from a Product defect, mis-description, wrong item shipped, expiry, late delivery, or any other act or omission of the Seller, subject to applicable law.

C. Refund Method and Timelines

Approved refunds for Products shall be processed to the original payment method, unless the User selects an alternative refund mode at the time of initiating the return, subject to system availability and applicable law. All reasonable efforts will be made to complete the refund within the timeline communicated at the time of approval. However, actual credit timelines depend on banks, card networks, UPI participants, or payment gateways and may extend beyond the Company's control.

If you paid partly via vouchers, coupons, rewards, or similar promotional instruments the refundable portion shall, where applicable, be returned in the same form and subject to the governing terms of such instrument. No cash or monetary refund shall be provided for any non-monetary component unless required by law.

Shipping fees, cash-on-delivery charges, gift-wrap fees, and other incidental charges are non-refundable, except where the return arises due to (a) a confirmed Product defect or damage, (b) incorrect or incomplete Product delivery, or (c) such other situations as required under applicable law.

Where a refund cannot be processed to the original payment method (for instance, due to account closure or expired instrument), the User will be contacted to provide alternate details, and the refund will be issued through such alternate method as permitted by law and system capabilities.

D. Cancellations

You may request cancellation of a Product order before it has been dispatched by contacting the designated customer support channel specified on the relevant Product page. Cancellation after dispatch is not guaranteed and may require you to refuse delivery and subsequently initiate a return in accordance with this Return Policy. If you refuse delivery, applicable shipping or cash-on-delivery charges may be deducted from your refund, except where the cancellation arises due to an error on the part of the Seller or the Company, or as otherwise required by applicable law.

The Seller or the Company (acting as marketplace operator) reserves the right to cancel any order, in whole or in part, for reasons including but not limited to: unavailability of stock, unserviceable delivery address, pricing or listing errors, suspected fraud, operational or technical issues, or legal and regulatory restrictions. In such cases, you will be notified, and any amount charged for the cancelled portion will be refunded in accordance with this Return Policy.

E. Consequences of Damaged, Defective, or Incorrect Items

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, it is expressly stated that the Company or the Seller shall not refuse to take back goods, or withdraw or discontinue services purchased or agreed to be purchased, or refuse to refund consideration, if paid, if such Product are defective, deficient, spurious, or if the goods or services are not of the characteristics or features as advertised or as agreed to, this shall not apply if such late delivery was due to FM Event (as specified in Section N (Limitation of Liability) of the Terms).

If you believe a delivered Product falls within the above criteria, you must notify the designated customer support channel specified on the relevant Product page within a reasonable time from the date of delivery. Your request should include photographs or video evidence, and, where possible, unboxing footage clearly showing the defect or issue. We or the third-party seller may arrange for an inspection or pickup of the Product.

Upon verification, the Seller will either (a) arrange a replacement of the Product (subject to availability) or (b) approve a refund, both in accordance with this Return Policy and applicable law. Requests raised beyond the applicable return window or without sufficient evidence may be declined, subject to applicable law.

F. Replacement Terms

Replacements are subject to the eligibility conditions set forth in Section B (Eligibility and Return or Replacement for Products) of this Return Policy, and to the same condition and timeline requirements as returns. Replacements are contingent on product availability. If the requested replacement item is unavailable, a refund may be processed instead. Any price difference between the original and replacement Product will be handled at the time of replacement in accordance with current pricing and offers.

Replacements will only be processed where a replacement unit of the same Product (model, variant, or size) is available, unless otherwise stated on the relevant Product page or required under applicable law. If a replacement unit is unavailable, the Seller will inform the User, and a refund shall be issued in accordance with this Policy or applicable law.
Replacements are limited to the same Product model, variant, or size unless otherwise specified on the relevant Product page or required under applicable law.
All other conditions, including timelines, proof of pickup or shipping, quality control checks, and refund methods, apply equally to replacements as they do to returns.

G. Return Shipping and Pickup

For returns approved due to an error attributable to the Seller or the Company (such as a damaged, defective, or incorrect item), the return pickup and associated shipping costs will be borne by us. For other returns, including but not limited to preference-based returns where permitted, you may be responsible for return shipping fees, which will be communicated to you at the time of return approval. If pickup service is unavailable at your pincode, you may be required to self-ship the Product to the designated return address using a reliable, trackable courier service. Where applicable law requires, reasonable courier charges for such self-shipment will be reimbursed upon submission of valid proof of dispatch and cost.

H. Quality Check and Rejections

All returned Products are subject to quality inspection upon receipt. Returns may be rejected if the Product:

shows signs of use, alteration, or physical damage not attributable to transit or manufacturing defect
is missing original tags, accessories, freebies, or packaging
otherwise fails to meet the conditions of this Return Policy.

If a return is rejected after inspection, the Product may be shipped back to you at your cost, and no refund or replacement will be processed. In such cases, you will be notified of the reason for rejection and given a reasonable opportunity to raise a dispute or clarification request, and if the rejection is upheld, to arrange pickup or redelivery, subject to applicable law.

I. Warranty and Manufacturer Support

Where a Product is covered by a manufacturer's warranty, any repair, replacement, or after-sales service shall be provided directly by the manufacturer or its authorised service centres in accordance with the terms of such warranty. These warranty services are independent of and outside the scope of this Return Policy.

If a Product is replaced under this Return Policy or pursuant to the applicable manufacturer's warranty, the replacement item will be covered only for the remainder of the original warranty period. The warranty period will not restart or extend unless expressly stated by the manufacturer or required under applicable law.

Users are advised to retain original invoices, warranty cards, and packaging as may be required to claim warranty support from the manufacturer or authorized service partner.

J. Grievance Redressal Mechanism

If you believe you have been unfairly treated, harmed, or have encountered anything that violates this Return Policy, you have the right to raise a complaint or grievance in accordance with Section M (Grievance Redressal Mechanism) and Section P (Dispute Resolution and Arbitration Agreement) of the Terms.

K. Contact and Support

For any queries or support relating to return, refund, and cancellation requests for Products purchased on the Store, Users should contact the customer care number, email address, or other contact details displayed on the relevant Product page or Seller profile.

You may also reach out to us at: support@cornerinch.com